Witnessing verbal and physical abuse, discrimination, racism and micro-aggression effects everyone! Have you ever been in a situation where you want to challenge someone’s behaviour – but you didn’t know how to do it or what to say? This session has been developed to support ALL members of the Primary Care Team. It includes self-coaching techniques to help you keep a cool head when you’re faced with a challenging situation, and assertive language devices which you can use to make sure your voice is heard if you want to raise a concern. The session focuses on challenging inappropriate workplace behaviours from patients and colleagues and will give you the tools needed to be able to do this confidently.

Please note there is a £10 fee for Non RCGP Members

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