➡️Assertive communication is a skill that supports frontline staff to communicate with clarity and confidence and be able to propose and explore win/win outcomes with difficult conversations

Aim
• To introduce participants to a comprehensive understanding of assertive and non-assertive behaviours and to explore the application of this understanding to their professional role

Objectives
By the end of this workshop participants will have
• Identified a range of assertive and non-assertive behaviours and approaches to communication
• Been introduced to some helpful approaches and models that support assertive communication
• Been provided with the opportunity to practice and apply the skills of assertive communication
• Identified potential barriers to implementing assertive behaviour and to explored ways of overcoming these.

This workshop is suitable for All Staff

💷 Fees NfP Members £60 /  Non Members £105