Aim

Do you find yourself hesitating to address challenging issues with your team? Want to learn how to confidently and effectively handle difficult conversations as a line manager?

Difficult conversations with employees are part and parcel of your role as a line manager. However, it’s not always easy to know what to say and how to say it. As a result we often avoid having these conversations – which is never the best outcome.

This short workshop will help you as a line manager to:

• Follow good practice when conducting difficult conversations
• Have the confidence to tackle difficult issues
• Make sure the conversation is a success, through preparation, effectively managing the conversation and following up

Who should attend the workshop

• Managers, team leads and staff in a supervisory role within primary care