The Training Directory includes a host of training courses both provided by the NHS and private providers, while those provided by the NHS subscribed to NHS standards and are Free, many of the privately provided courses are not Free and the ICB and Primary Care Training Hub are not in a position to endorse or verify the quality of those courses, but wishes to make this information available within the Directory for users to make their own choices.
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Red Flag Training for Receptionists / Care Navigation
October 30 @ 9:30 am - 10:30 am
£30 – £75
This workshop is suitable for: Reception & Care Navigation Staff
Learning Outcomes
To be aware of scenarios needing urgent attention when triaging patients by telephone or interacting with patients at the front desk.
Objectives:
- To increase receptionists and care navigation staff’s confidence in dealing with patients that are unwell
- To ensure that clinically urgent scenarios are identified promptly and take the right action
Course Content:
- What are red flag scenarios?
- How do they present?
- What action should receptionists / care navigators take?
⭐ This is an interactive session involving lots of discussion and sharing experiences. We will look at scenarios enabling staff to increase confidence in dealing with those urgent situations ⭐ to facilitate this:
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