➡️Learning Outcomes / Workshop Objectives

To be aware of scenarios needing urgent attention when triaging patients or interacting with patients at the front desk.

Objectives

To increase receptionists and care navigation staff’s confidence in dealing with patients that are unwell.

To ensure that clinically urgent scenarios are identified promptly and take the right action.

Course Content

• What are red flag scenarios?
• How do they present?
• What action should receptionists / care navigators take?

This workshop is suitable for: Reception staff/Care Navigators

💷NfP Members £35 / Non-Members £80