➡️Have you ever wished you could adopt the appropriate tone and words quickly and professionally whilst on the telephone? This workshop is designed to help build on existing skills.

Aim
To refresh your telephone skills, ensuring a professional and appropriate manner every time.

Objectives
By the end of the session, you will know how to:
• Create a professional impression on the phone
• Be clear and concise in conveying information
• Take control of the call with clarity, using a structured approach
• Apply a range of communication skills to support you in your role.

This workshop is suitable for: All clinical and non-clinical staff

💷 Fees: NfP Members £60 /  Non Members £105