➡️This one-day workshop will build on and develop your telephone answering skills. This will provide a foundation for responding to your more challenging calls. You will be supported to identify the right tone and the right words to ensure you come across professionally whilst taking all your calls.

Aim
To Refresh your telephone skills, ensuring you sound professional every time and to increase your confidence in handling your more challenging calls.

Objectives
By the end of the session, you will know how to:
• Create a professional impression on the phone
• Be clear and concise in conveying your message
• Use the skills of active listening to understand your patients’ needs and emotions
• Take control of the call with clarity and using a structured approach
• Apply a range of communication skills to support you to build rapport and maintain a professional and positive relationship with all your patients
• Know when and how to seek help

Suitable for: Receptionists and Care Navigators

💷Fees:

£95 Members / £140 Non Members