➡️Introduction

This course sets out to provide assurance to practice staff on how to handle data and information safely and securely. Given the scale of
data used in a general practice, it covers a wide set of topics, from a fundamental perspective. By the end of the session staff should
have a good grasp of the importance of confidentiality & data protection in the practice setting and be equipped with the key
knowledge and skills not to make any basic mistakes.

The Fundamentals of Confidentiality:

What can go wrong in a practice and the benefits of getting it right
• Communicating via email, phone, fax, answerphone, text and letter
• Informing patients about uses of data and handling queries
• Sharing data appropriately and effectively
• Technology – threats to security and benefits of use
• Assessing and ensuring security in processes
• Dealing with data breaches, minimising impact

Suitable for: Staff new to working in general practice and staff working in general practice who want a fundamental
refresh, or assurance that what they do is the best they can do.