An opportunity to explore in more detail the issue of failure demand, first introduced as a concept in Webinar I.  A contentious term, failure demand is not the failure of individuals, but rather failures within our systems and processes which lead to duplication. This duplication ties up capacity and results in poor experience for the patient. In this webinar we look at practice examples, how to find and reduce them.  Before attending this session, participants should attend webinars I and II, to be familiar with the theory of Demand, Capacity and Variation and how to collect and review data at practice level.

For further information including how to register please click here.