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DTSTART;TZID=Europe/London:20260910T093000
DTEND;TZID=Europe/London:20260910T130000
DTSTAMP:20260514T094527
CREATED:20240722T094031Z
LAST-MODIFIED:20260226T084032Z
UID:10001523-1789032600-1789045200@glosprimarycare.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://glosprimarycare.co.uk/cpd-training-events/patients-behaving-badly-how-to-manage-them-effectively/2026-09-10
LOCATION:Zoom Online Platform
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260917T100000
DTEND;TZID=Europe/London:20260917T130000
DTSTAMP:20260514T094527
CREATED:20250514T083239Z
LAST-MODIFIED:20260226T084634Z
UID:10001534-1789639200-1789650000@glosprimarycare.co.uk
SUMMARY:Managing Challenging Staffing Situations
DESCRIPTION:The aim of this workshop is to equip managers with the knowledge\, skills and strategies to effectively manage some of the more common challenging staffing situations that line managers encounter. During the workshop we will consider employees who are not performing in their role; employees with high levels of short-term absence; employees who are disruptive and employees who display a negative attitude. \nWho should attend the workshop\n\nTeam leaders\, line managers and supervisors\n\nLearning outcomes\nDuring the workshop we will cover: \n\nWhy we need to manage challenging situations\nHow to give effective feedback – a model that can be applied in any situation\nHow to identify an employee not performing in their role\nHow to start an informal performance management\nprocess\, using a Performance Improvement Plan\nHow to effectively manage employees with high levels of short-term absence\nWhat you can and cannot do as an employer\nManaging employees who are disruptive and display a negative attitude\nUnderstanding motivations\nApplying a ‘firm but fair’ management style\n\nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nZoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.  Copies of the slides will be sent out after each workshop. \nThis workshop can also be run in-house please email info@generalpracticetraining.co.uk and we will be pleased to chat to you.
URL:https://glosprimarycare.co.uk/cpd-training-events/managing-challenging-staffing-situations-5/2026-09-17
LOCATION:Zoom Online Platform
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260924T093000
DTEND;TZID=Europe/London:20260924T130000
DTSTAMP:20260514T094527
CREATED:20260407T122517Z
LAST-MODIFIED:20260407T122517Z
UID:10001576-1790242200-1790254800@glosprimarycare.co.uk
SUMMARY:SWAG Wide Dermoscopy Training with Dr Chin Whybrew
DESCRIPTION:When – \nSession 1: 24th September 2026 – 09:30-13:00\nSession 2: 22nd October 2026 – 09:30-13:00\nSession 3: 26th November 2026 – 09:30-13:00 \nWhere – Delivered online via Zoom\, once you have registered\, you will receive a link for the sessions you have requested to attend. Please note the sessions will not be recorded so if you sign up\, you must attend on the day.\n\nWho – Any clinician in primary care assessing skin lesions within SWAG. \nOverview – Chin is a GP in Cheltenham with a passion for primary care dermatology\, and dermoscopy in particular. She has been teaching dermoscopy since 2012\, for the Cardiff dermoscopy course\, Primary Care Dermatology Society and independently for practices and ICBs across the UK. \n· If you have had no dermoscopy education you need to start with the first session and ideally attend all three\n· If you have had some education then you are free to join any session \nSession 1 (Beginners) – How dermoscopy works and practical tips\, including how to get good dermoscopy photos and troubleshooting tips – A practical demonstration of the commonly used scopes. This includes how to turn it on\, focus it\, charge it\, clean it etc. – Interpretation of dermoscopic structures in benign lesions (seb K\, angiomas\, warts\, dermatofibromas\, sebaceous hyperplasia\, comedones)\, BCCs and melanomas (and how this always needs to be taken in clinical context) – How to put it all together into a simple algorithm – Other uses of dermoscopy in primary care. \nSession 2 (Beginners) – This is the follow up session from part 1\, and there is a recommendation to handle the scope for several weeks in between the two parts. – Recap of how to use the scope\, benign lesions and BCCs – Actinic keratosis\, Bowens and SCC – Special sites – palms and soles\, faces – More about naevi and melanomas – More BCCs including pigmented and superficial BCCs. \nSession 3 (Not So Beginners) – This is the follow up session from parts 1 and 2\, and and there is a recommendation to practice with the scope for several weeks in between the first two parts and the third part. – Recap of how to use the scope\, benign lesions and BCCs – Introducing a few new lesions – More features/unusual presentations of common lesions – Lots of practice! \nIf you are interested in attending\, please use this form to register – SWAG Wide Dermoscopy Training with Dr Chin Whybrew – Fill in form
URL:https://glosprimarycare.co.uk/cpd-training-events/swag-wide-dermoscopy-training-with-dr-chin-whybrew/2026-09-24
LOCATION:Webinar\, TBC
CATEGORIES:ACP's,Administrators,Advanced Practitioners,AHPs,Business Managers,Caldicott Guardian,Care Coordinators,Clinical Director,Dietitian,Digital and Transformation Lead,FCP's,GP Assistant,GP Partners,GP Partners,GP Trainees,GPs,Health and Wellbeing Coaches,Health Care Assistants,Mental Health Practitioners,Musculoskeletal (MSK) First Contact Practitioners (Physiotherapists),Non-Medical Prescriber,Nurses,Nursing Associates,Occupational Therapists,Paramedics,PCN Education Lead,Pharmacists,Pharmacy Technicians,Physicians Associates,Podiatrists,Practice Managers,Prescribing Nurses,Receptionists,Social Prescribing Link Workers,Student Nursing Associates (SNA) (TNA - Student Nursing Associate (SNA) (TNA - Trainee Nursing Associate))
ATTACH;FMTTYPE=image/jpeg:https://glosprimarycare.co.uk/wp-content/uploads/2023/04/Dermatology-Looking-to-the-Future.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260930T084500
DTEND;TZID=Europe/London:20260930T161500
DTSTAMP:20260514T094527
CREATED:20251223T175922Z
LAST-MODIFIED:20251223T175922Z
UID:10001446-1790757900-1790784900@glosprimarycare.co.uk
SUMMARY:Bandaging Practical Training - Cirencester Hospital Seminar Room
DESCRIPTION:To Book your Practical training please contact the below email stating the dates you wish to attend\nLearning@ghc.nhs.uk \nFor more information call 0300 4218104  \n**Please note you must have completed the relevant e-learning prior to attending practical sessions and you will be asked for proof of this on the day***
URL:https://glosprimarycare.co.uk/cpd-training-events/bandaging-practical-training-cirencester-hospital-seminar-room-3
CATEGORIES:Nurses,Nursing Associates,Prescribing Nurses,Student Nursing Associates (SNA) (TNA - Student Nursing Associate (SNA) (TNA - Trainee Nursing Associate))
ATTACH;FMTTYPE=image/jpeg:https://glosprimarycare.co.uk/wp-content/uploads/2025/12/wound-scaled-etN0pP.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261007T084500
DTEND;TZID=Europe/London:20261007T161500
DTSTAMP:20260514T094527
CREATED:20251223T175511Z
LAST-MODIFIED:20251223T175511Z
UID:10001437-1791362700-1791389700@glosprimarycare.co.uk
SUMMARY:Doppler Practical Training - The Vale
DESCRIPTION:To Book your Practical training please contact the below email stating the dates you wish to attend\nLearning@ghc.nhs.uk \nFor more information call 0300 4218104  \n**Please note you must have completed the relevant e-learning prior to attending practical sessions and you will be asked for proof of this on the day***
URL:https://glosprimarycare.co.uk/cpd-training-events/doppler-practical-training-the-vale-4
CATEGORIES:Nurses,Nursing Associates,Prescribing Nurses,Student Nursing Associates (SNA) (TNA - Student Nursing Associate (SNA) (TNA - Trainee Nursing Associate))
ATTACH;FMTTYPE=image/jpeg:https://glosprimarycare.co.uk/wp-content/uploads/2025/12/wound-scaled-etN0pP.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261007T140000
DTEND;TZID=Europe/London:20261007T160000
DTSTAMP:20260514T094527
CREATED:20240523T122422Z
LAST-MODIFIED:20260224T092149Z
UID:10001508-1791381600-1791388800@glosprimarycare.co.uk
SUMMARY:HR Brief Bites 1: Having courageous (difficult) conversations with your staff
DESCRIPTION:Aim\nDo you find yourself hesitating to address challenging issues with your team? Want to learn how to confidently and effectively handle difficult conversations as a line manager? \nDifficult conversations with employees are part and parcel of your role as a line manager. However\, it’s not always easy to know what to say and how to say it. As a result we often avoid having these conversations – which is never the best outcome. \nThis short workshop will help you as a line manager to: \n\nFollow good practice when conducting difficult conversations\nHave the confidence to tackle difficult issues\nMake sure the conversation is a success\, through preparation\, effectively managing the conversation and following up\n\nWho should attend the workshop\n\nManagers\, team leads and staff in a supervisory role within primary care
URL:https://glosprimarycare.co.uk/cpd-training-events/hr-brief-bites-1-having-courageous-difficult-conversations-with-your-staff/2026-10-07
LOCATION:Zoom Online Platform
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261022T093000
DTEND;TZID=Europe/London:20261022T130000
DTSTAMP:20260514T094527
CREATED:20260407T122517Z
LAST-MODIFIED:20260407T122517Z
UID:10001577-1792661400-1792674000@glosprimarycare.co.uk
SUMMARY:SWAG Wide Dermoscopy Training with Dr Chin Whybrew
DESCRIPTION:When – \nSession 1: 24th September 2026 – 09:30-13:00\nSession 2: 22nd October 2026 – 09:30-13:00\nSession 3: 26th November 2026 – 09:30-13:00 \nWhere – Delivered online via Zoom\, once you have registered\, you will receive a link for the sessions you have requested to attend. Please note the sessions will not be recorded so if you sign up\, you must attend on the day.\n\nWho – Any clinician in primary care assessing skin lesions within SWAG. \nOverview – Chin is a GP in Cheltenham with a passion for primary care dermatology\, and dermoscopy in particular. She has been teaching dermoscopy since 2012\, for the Cardiff dermoscopy course\, Primary Care Dermatology Society and independently for practices and ICBs across the UK. \n· If you have had no dermoscopy education you need to start with the first session and ideally attend all three\n· If you have had some education then you are free to join any session \nSession 1 (Beginners) – How dermoscopy works and practical tips\, including how to get good dermoscopy photos and troubleshooting tips – A practical demonstration of the commonly used scopes. This includes how to turn it on\, focus it\, charge it\, clean it etc. – Interpretation of dermoscopic structures in benign lesions (seb K\, angiomas\, warts\, dermatofibromas\, sebaceous hyperplasia\, comedones)\, BCCs and melanomas (and how this always needs to be taken in clinical context) – How to put it all together into a simple algorithm – Other uses of dermoscopy in primary care. \nSession 2 (Beginners) – This is the follow up session from part 1\, and there is a recommendation to handle the scope for several weeks in between the two parts. – Recap of how to use the scope\, benign lesions and BCCs – Actinic keratosis\, Bowens and SCC – Special sites – palms and soles\, faces – More about naevi and melanomas – More BCCs including pigmented and superficial BCCs. \nSession 3 (Not So Beginners) – This is the follow up session from parts 1 and 2\, and and there is a recommendation to practice with the scope for several weeks in between the first two parts and the third part. – Recap of how to use the scope\, benign lesions and BCCs – Introducing a few new lesions – More features/unusual presentations of common lesions – Lots of practice! \nIf you are interested in attending\, please use this form to register – SWAG Wide Dermoscopy Training with Dr Chin Whybrew – Fill in form
URL:https://glosprimarycare.co.uk/cpd-training-events/swag-wide-dermoscopy-training-with-dr-chin-whybrew/2026-10-22
LOCATION:Webinar\, TBC
CATEGORIES:ACP's,Administrators,Advanced Practitioners,AHPs,Business Managers,Caldicott Guardian,Care Coordinators,Clinical Director,Dietitian,Digital and Transformation Lead,FCP's,GP Assistant,GP Partners,GP Partners,GP Trainees,GPs,Health and Wellbeing Coaches,Health Care Assistants,Mental Health Practitioners,Musculoskeletal (MSK) First Contact Practitioners (Physiotherapists),Non-Medical Prescriber,Nurses,Nursing Associates,Occupational Therapists,Paramedics,PCN Education Lead,Pharmacists,Pharmacy Technicians,Physicians Associates,Podiatrists,Practice Managers,Prescribing Nurses,Receptionists,Social Prescribing Link Workers,Student Nursing Associates (SNA) (TNA - Student Nursing Associate (SNA) (TNA - Trainee Nursing Associate))
ATTACH;FMTTYPE=image/jpeg:https://glosprimarycare.co.uk/wp-content/uploads/2023/04/Dermatology-Looking-to-the-Future.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261028T084500
DTEND;TZID=Europe/London:20261028T161500
DTSTAMP:20260514T094527
CREATED:20251223T175923Z
LAST-MODIFIED:20251223T175923Z
UID:10001447-1793177100-1793204100@glosprimarycare.co.uk
SUMMARY:Bandaging Practical Training - The Vale
DESCRIPTION:To Book your Practical training please contact the below email stating the dates you wish to attend\nLearning@ghc.nhs.uk \nFor more information call 0300 4218104  \n**Please note you must have completed the relevant e-learning prior to attending practical sessions and you will be asked for proof of this on the day***
URL:https://glosprimarycare.co.uk/cpd-training-events/bandaging-practical-training-the-vale-3
CATEGORIES:Nurses,Nursing Associates,Prescribing Nurses,Student Nursing Associates (SNA) (TNA - Student Nursing Associate (SNA) (TNA - Trainee Nursing Associate))
ATTACH;FMTTYPE=image/jpeg:https://glosprimarycare.co.uk/wp-content/uploads/2025/12/wound-scaled-etN0pP.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261103T100000
DTEND;TZID=Europe/London:20261104T160000
DTSTAMP:20260514T094527
CREATED:20241216T125645Z
LAST-MODIFIED:20260226T084337Z
UID:10001529-1793700000-1793808000@glosprimarycare.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim\nThis two–day (or four half-day) workshop is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas and approaches with others in a similar position. \nThis course aims to provide new managers with a comprehensive introduction to management\, developing and building skills and increasing the confidence of participants. \nWho should attend the workshop\n\nManagers\, team leads and staff in a supervisory role\, whether clinical or non-clinical.\n\nLearning outcomes\nBy the end of the two days (or four half-days) participants will have: \n\nIncreased their understanding of the transition into management\nIncreased their understanding of their role and responsibilities as a manager\nIncreased their self–awareness\nExplored different styles of management and be aware of their own approach\nUnderstood the importance of performance management and their role in it\nIdentified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\nAppraised their existing management skills and have a plan for their ongoing development\nConsidered ways that the learning can be applied back at work\n\nWorkshop format\nA variety of training methods are used including direct input from the trainer\, structured activities in large and small groups and purposeful discussion. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.  \nThis workshop can also be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you.
URL:https://glosprimarycare.co.uk/cpd-training-events/managing-for-the-first-time-3/2026-11-03
LOCATION:Zoom Online Platform
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261104T084500
DTEND;TZID=Europe/London:20261104T161500
DTSTAMP:20260514T094527
CREATED:20251223T175513Z
LAST-MODIFIED:20251223T175513Z
UID:10001438-1793781900-1793808900@glosprimarycare.co.uk
SUMMARY:Doppler Practical Training - Cirencester Hospital Seminar Room
DESCRIPTION:To Book your Practical training please contact the below email stating the dates you wish to attend\nLearning@ghc.nhs.uk \nFor more information call 0300 4218104  \n**Please note you must have completed the relevant e-learning prior to attending practical sessions and you will be asked for proof of this on the day***
URL:https://glosprimarycare.co.uk/cpd-training-events/doppler-practical-training-cirencester-hospital-seminar-room-2
CATEGORIES:Nurses,Nursing Associates,Prescribing Nurses,Student Nursing Associates (SNA) (TNA - Student Nursing Associate (SNA) (TNA - Trainee Nursing Associate))
ATTACH;FMTTYPE=image/jpeg:https://glosprimarycare.co.uk/wp-content/uploads/2025/12/wound-scaled-etN0pP.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261106T090000
DTEND;TZID=Europe/London:20261106T170000
DTSTAMP:20260514T094527
CREATED:20260316T145508Z
LAST-MODIFIED:20260316T145508Z
UID:10001559-1793955600-1793984400@glosprimarycare.co.uk
SUMMARY:Medical Mindfulness Conference
DESCRIPTION:A one‑day conference bringing doctors together to explore wellbeing\, leadership\, and evidence‑based mindfulness in healthcare in Brighton. \nKeynote speaker: Professor Gwen Adshead (BBC Leith Lecturer)\nOverview\nThe event will explore how evidence‑based mindfulness and compassion can support doctors working under increasing pressure in healthcare systems. \nHosted by the Sussex Mindfulness Centre\, the programme brings together doctors\, medical leaders\, and educators to reflect on individual and systemic approaches to wellbeing. \nKeynote speaker Dr Gwen Adshead\, forensic psychiatrist and former BBC Reith Lecturer\, will share reflections from over 30 years of clinical practice\, including her experience of Mindfulness Based Cognitive Therapy. She is joined by national and international leaders in medical wellbeing\, mindfulness\, and system‑level change. \nThe day combines keynote talks\, personal perspectives\, and experiential workshops\, offering space for reflection\, learning\, and connection with colleagues. \nHeld at the Friends Meeting House in Brighton\, the conference offers a supportive environment to pause\, think\, and engage with others committed to caring for those who care for patients. \nWho is this for?\nThis conference is for doctors and managers working in the NHS\, whether you have an interest in improving wellbeing for your organisation\, team or for yourself it promises to be an inspiring\, informative and nourishing day. \nProgramme\nYou can download the full programme with all the talks and workshops. It includes the names and biographies of all the national and international speakers. Download your programme here. \nTickets\nEarly Bird tickets are £80 and available for a limited time. Once these are sold out\, the standard ticket price of £99 will apply. You can book your tickets by clicking on this link.
URL:https://glosprimarycare.co.uk/cpd-training-events/medical-mindfulness-conference
LOCATION:Friends Meeting House\, Ship Street\, Brighton\, BN1 1AF
CATEGORIES:Advanced Practitioners,AHPs,GP Assistant,GP Partners,GP Trainees,GPs
ATTACH;FMTTYPE=image/jpeg:https://glosprimarycare.co.uk/wp-content/uploads/2025/06/Social-Prescribing-Link-Worker-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261110T100000
DTEND;TZID=Europe/London:20261110T130000
DTSTAMP:20260514T094527
CREATED:20250514T083239Z
LAST-MODIFIED:20260226T084634Z
UID:10001535-1794304800-1794315600@glosprimarycare.co.uk
SUMMARY:Managing Challenging Staffing Situations
DESCRIPTION:The aim of this workshop is to equip managers with the knowledge\, skills and strategies to effectively manage some of the more common challenging staffing situations that line managers encounter. During the workshop we will consider employees who are not performing in their role; employees with high levels of short-term absence; employees who are disruptive and employees who display a negative attitude. \nWho should attend the workshop\n\nTeam leaders\, line managers and supervisors\n\nLearning outcomes\nDuring the workshop we will cover: \n\nWhy we need to manage challenging situations\nHow to give effective feedback – a model that can be applied in any situation\nHow to identify an employee not performing in their role\nHow to start an informal performance management\nprocess\, using a Performance Improvement Plan\nHow to effectively manage employees with high levels of short-term absence\nWhat you can and cannot do as an employer\nManaging employees who are disruptive and display a negative attitude\nUnderstanding motivations\nApplying a ‘firm but fair’ management style\n\nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nZoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.  Copies of the slides will be sent out after each workshop. \nThis workshop can also be run in-house please email info@generalpracticetraining.co.uk and we will be pleased to chat to you.
URL:https://glosprimarycare.co.uk/cpd-training-events/managing-challenging-staffing-situations-5/2026-11-10
LOCATION:Zoom Online Platform
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261118T084500
DTEND;TZID=Europe/London:20261118T161500
DTSTAMP:20260514T094527
CREATED:20251223T175926Z
LAST-MODIFIED:20251223T175926Z
UID:10001448-1794991500-1795018500@glosprimarycare.co.uk
SUMMARY:Bandaging Practical Training - Cirencester Hospital Seminar Room
DESCRIPTION:To Book your Practical training please contact the below email stating the dates you wish to attend\nLearning@ghc.nhs.uk \nFor more information call 0300 4218104  \n**Please note you must have completed the relevant e-learning prior to attending practical sessions and you will be asked for proof of this on the day***
URL:https://glosprimarycare.co.uk/cpd-training-events/bandaging-practical-training-cirencester-hospital-seminar-room-4
CATEGORIES:Nurses,Nursing Associates,Prescribing Nurses,Student Nursing Associates (SNA) (TNA - Student Nursing Associate (SNA) (TNA - Trainee Nursing Associate))
ATTACH;FMTTYPE=image/jpeg:https://glosprimarycare.co.uk/wp-content/uploads/2025/12/wound-scaled-etN0pP.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261124T093000
DTEND;TZID=Europe/London:20261124T130000
DTSTAMP:20260514T094527
CREATED:20240722T094031Z
LAST-MODIFIED:20260226T084032Z
UID:10001524-1795512600-1795525200@glosprimarycare.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://glosprimarycare.co.uk/cpd-training-events/patients-behaving-badly-how-to-manage-them-effectively/2026-11-24
LOCATION:Zoom Online Platform
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261126T093000
DTEND;TZID=Europe/London:20261126T130000
DTSTAMP:20260514T094527
CREATED:20260407T122517Z
LAST-MODIFIED:20260407T122517Z
UID:10001578-1795685400-1795698000@glosprimarycare.co.uk
SUMMARY:SWAG Wide Dermoscopy Training with Dr Chin Whybrew
DESCRIPTION:When – \nSession 1: 24th September 2026 – 09:30-13:00\nSession 2: 22nd October 2026 – 09:30-13:00\nSession 3: 26th November 2026 – 09:30-13:00 \nWhere – Delivered online via Zoom\, once you have registered\, you will receive a link for the sessions you have requested to attend. Please note the sessions will not be recorded so if you sign up\, you must attend on the day.\n\nWho – Any clinician in primary care assessing skin lesions within SWAG. \nOverview – Chin is a GP in Cheltenham with a passion for primary care dermatology\, and dermoscopy in particular. She has been teaching dermoscopy since 2012\, for the Cardiff dermoscopy course\, Primary Care Dermatology Society and independently for practices and ICBs across the UK. \n· If you have had no dermoscopy education you need to start with the first session and ideally attend all three\n· If you have had some education then you are free to join any session \nSession 1 (Beginners) – How dermoscopy works and practical tips\, including how to get good dermoscopy photos and troubleshooting tips – A practical demonstration of the commonly used scopes. This includes how to turn it on\, focus it\, charge it\, clean it etc. – Interpretation of dermoscopic structures in benign lesions (seb K\, angiomas\, warts\, dermatofibromas\, sebaceous hyperplasia\, comedones)\, BCCs and melanomas (and how this always needs to be taken in clinical context) – How to put it all together into a simple algorithm – Other uses of dermoscopy in primary care. \nSession 2 (Beginners) – This is the follow up session from part 1\, and there is a recommendation to handle the scope for several weeks in between the two parts. – Recap of how to use the scope\, benign lesions and BCCs – Actinic keratosis\, Bowens and SCC – Special sites – palms and soles\, faces – More about naevi and melanomas – More BCCs including pigmented and superficial BCCs. \nSession 3 (Not So Beginners) – This is the follow up session from parts 1 and 2\, and and there is a recommendation to practice with the scope for several weeks in between the first two parts and the third part. – Recap of how to use the scope\, benign lesions and BCCs – Introducing a few new lesions – More features/unusual presentations of common lesions – Lots of practice! \nIf you are interested in attending\, please use this form to register – SWAG Wide Dermoscopy Training with Dr Chin Whybrew – Fill in form
URL:https://glosprimarycare.co.uk/cpd-training-events/swag-wide-dermoscopy-training-with-dr-chin-whybrew/2026-11-26
LOCATION:Webinar\, TBC
CATEGORIES:ACP's,Administrators,Advanced Practitioners,AHPs,Business Managers,Caldicott Guardian,Care Coordinators,Clinical Director,Dietitian,Digital and Transformation Lead,FCP's,GP Assistant,GP Partners,GP Partners,GP Trainees,GPs,Health and Wellbeing Coaches,Health Care Assistants,Mental Health Practitioners,Musculoskeletal (MSK) First Contact Practitioners (Physiotherapists),Non-Medical Prescriber,Nurses,Nursing Associates,Occupational Therapists,Paramedics,PCN Education Lead,Pharmacists,Pharmacy Technicians,Physicians Associates,Podiatrists,Practice Managers,Prescribing Nurses,Receptionists,Social Prescribing Link Workers,Student Nursing Associates (SNA) (TNA - Student Nursing Associate (SNA) (TNA - Trainee Nursing Associate))
ATTACH;FMTTYPE=image/jpeg:https://glosprimarycare.co.uk/wp-content/uploads/2023/04/Dermatology-Looking-to-the-Future.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261202T084500
DTEND;TZID=Europe/London:20261202T161500
DTSTAMP:20260514T094527
CREATED:20251223T175516Z
LAST-MODIFIED:20251223T175516Z
UID:10001439-1796201100-1796228100@glosprimarycare.co.uk
SUMMARY:Doppler Practical Training - The Group Room Forest of Dean Hospital
DESCRIPTION:To Book your Practical training please contact the below email stating the dates you wish to attend\nLearning@ghc.nhs.uk \nFor more information call 0300 4218104  \n**Please note you must have completed the relevant e-learning prior to attending practical sessions and you will be asked for proof of this on the day***
URL:https://glosprimarycare.co.uk/cpd-training-events/doppler-practical-training-the-group-room-forest-of-dean-hospital-3
CATEGORIES:Nurses,Nursing Associates,Prescribing Nurses,Student Nursing Associates (SNA) (TNA - Student Nursing Associate (SNA) (TNA - Trainee Nursing Associate))
ATTACH;FMTTYPE=image/jpeg:https://glosprimarycare.co.uk/wp-content/uploads/2025/12/wound-scaled-etN0pP.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261202T100000
DTEND;TZID=Europe/London:20261202T120000
DTSTAMP:20260514T094527
CREATED:20240722T094307Z
LAST-MODIFIED:20260224T092533Z
UID:10001514-1796205600-1796212800@glosprimarycare.co.uk
SUMMARY:HR Brief Bites 4: Managing underperforming staff: from informal steps to dismissal
DESCRIPTION:Frustrated by underperforming team members and unsure how to turn it around effectively? \nIn this workshop\, we address the crucial skill of effectively handling underperformance in the workplace. This concise yet comprehensive session is tailored for line managers\, covering essential strategies from initiating informal discussions to understanding the formalities of the dismissal process. We focus on providing practical tools and legal insights to help you confidently support staff improvement and make informed decisions when you need to progress to a formal process. \nThis short workshop will help you as a line manager to: \n\nKnow how to initiate informal discussions with staff\nUnderstand the legal framework you must follow\nLearn from the experts about tips and techniques to make the process as easy as possible.
URL:https://glosprimarycare.co.uk/cpd-training-events/hr-brief-bites-4-managing-underperforming-staff-from-informal-steps-to-dismissal-2/2026-12-02
LOCATION:Zoom Online Platform
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261209T103000
DTEND;TZID=Europe/London:20261209T123000
DTSTAMP:20260514T094527
CREATED:20240722T095111Z
LAST-MODIFIED:20260224T092740Z
UID:10001519-1796812200-1796819400@glosprimarycare.co.uk
SUMMARY:HR Brief Bites 7: Managing grievances effectively
DESCRIPTION:Ever felt uncertain about how to handle a team member’s grievance while staying legally compliant? \nLet’s be honest\, it’s never easy managing staff who are unhappy at work and if they raise a grievance then it can become even more challenging. \nThis workshop is tailored to provide you with essential insights into the legal aspects of grievance handling\, ensuring you’re always compliant and aware of the best practices. But more than that\, this workshop is about enhancing your communication and conflict resolution skills. It’s designed to help you navigate these tricky situations with confidence and empathy\, leading to a more positive work environment. \nThis short workshop will help you as a line manager to: \n\nFollow employment law best practice when managing grievances\nHave the confidence to manage a grievance\nLearn from the experts about tips and techniques to make the process as easy as possible.
URL:https://glosprimarycare.co.uk/cpd-training-events/hr-brief-bites-7-managing-grievances-effectively-2/2026-12-09
LOCATION:Zoom Online Platform
CATEGORIES:Practice Managers
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261215T100000
DTEND;TZID=Europe/London:20261215T120000
DTSTAMP:20260514T094527
CREATED:20240523T122422Z
LAST-MODIFIED:20260224T092149Z
UID:10001509-1797328800-1797336000@glosprimarycare.co.uk
SUMMARY:HR Brief Bites 1: Having courageous (difficult) conversations with your staff
DESCRIPTION:Aim\nDo you find yourself hesitating to address challenging issues with your team? Want to learn how to confidently and effectively handle difficult conversations as a line manager? \nDifficult conversations with employees are part and parcel of your role as a line manager. However\, it’s not always easy to know what to say and how to say it. As a result we often avoid having these conversations – which is never the best outcome. \nThis short workshop will help you as a line manager to: \n\nFollow good practice when conducting difficult conversations\nHave the confidence to tackle difficult issues\nMake sure the conversation is a success\, through preparation\, effectively managing the conversation and following up\n\nWho should attend the workshop\n\nManagers\, team leads and staff in a supervisory role within primary care
URL:https://glosprimarycare.co.uk/cpd-training-events/hr-brief-bites-1-having-courageous-difficult-conversations-with-your-staff/2026-12-15
LOCATION:Zoom Online Platform
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261216T084500
DTEND;TZID=Europe/London:20261216T161500
DTSTAMP:20260514T094527
CREATED:20251223T175930Z
LAST-MODIFIED:20251223T175930Z
UID:10001449-1797410700-1797437700@glosprimarycare.co.uk
SUMMARY:Bandaging Practical Training - The Group Room Forest of Dean Hospital
DESCRIPTION:To Book your Practical training please contact the below email stating the dates you wish to attend\nLearning@ghc.nhs.uk \nFor more information call 0300 4218104  \n**Please note you must have completed the relevant e-learning prior to attending practical sessions and you will be asked for proof of this on the day***
URL:https://glosprimarycare.co.uk/cpd-training-events/bandaging-practical-training-the-group-room-forest-of-dean-hospital-3
CATEGORIES:Nurses,Nursing Associates,Prescribing Nurses,Student Nursing Associates (SNA) (TNA - Student Nursing Associate (SNA) (TNA - Trainee Nursing Associate))
ATTACH;FMTTYPE=image/jpeg:https://glosprimarycare.co.uk/wp-content/uploads/2025/12/wound-scaled-etN0pP.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270113T100000
DTEND;TZID=Europe/London:20270113T130000
DTSTAMP:20260514T094527
CREATED:20250514T083239Z
LAST-MODIFIED:20260226T084634Z
UID:10001536-1799834400-1799845200@glosprimarycare.co.uk
SUMMARY:Managing Challenging Staffing Situations
DESCRIPTION:The aim of this workshop is to equip managers with the knowledge\, skills and strategies to effectively manage some of the more common challenging staffing situations that line managers encounter. During the workshop we will consider employees who are not performing in their role; employees with high levels of short-term absence; employees who are disruptive and employees who display a negative attitude. \nWho should attend the workshop\n\nTeam leaders\, line managers and supervisors\n\nLearning outcomes\nDuring the workshop we will cover: \n\nWhy we need to manage challenging situations\nHow to give effective feedback – a model that can be applied in any situation\nHow to identify an employee not performing in their role\nHow to start an informal performance management\nprocess\, using a Performance Improvement Plan\nHow to effectively manage employees with high levels of short-term absence\nWhat you can and cannot do as an employer\nManaging employees who are disruptive and display a negative attitude\nUnderstanding motivations\nApplying a ‘firm but fair’ management style\n\nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nZoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.  Copies of the slides will be sent out after each workshop. \nThis workshop can also be run in-house please email info@generalpracticetraining.co.uk and we will be pleased to chat to you.
URL:https://glosprimarycare.co.uk/cpd-training-events/managing-challenging-staffing-situations-5/2027-01-13
LOCATION:Zoom Online Platform
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270113T100000
DTEND;TZID=Europe/London:20270114T160000
DTSTAMP:20260514T094527
CREATED:20241216T125645Z
LAST-MODIFIED:20260226T084337Z
UID:10001530-1799834400-1799942400@glosprimarycare.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim\nThis two–day (or four half-day) workshop is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas and approaches with others in a similar position. \nThis course aims to provide new managers with a comprehensive introduction to management\, developing and building skills and increasing the confidence of participants. \nWho should attend the workshop\n\nManagers\, team leads and staff in a supervisory role\, whether clinical or non-clinical.\n\nLearning outcomes\nBy the end of the two days (or four half-days) participants will have: \n\nIncreased their understanding of the transition into management\nIncreased their understanding of their role and responsibilities as a manager\nIncreased their self–awareness\nExplored different styles of management and be aware of their own approach\nUnderstood the importance of performance management and their role in it\nIdentified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\nAppraised their existing management skills and have a plan for their ongoing development\nConsidered ways that the learning can be applied back at work\n\nWorkshop format\nA variety of training methods are used including direct input from the trainer\, structured activities in large and small groups and purposeful discussion. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.  \nThis workshop can also be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you.
URL:https://glosprimarycare.co.uk/cpd-training-events/managing-for-the-first-time-3/2027-01-13
LOCATION:Zoom Online Platform
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270127T093000
DTEND;TZID=Europe/London:20270127T130000
DTSTAMP:20260514T094527
CREATED:20240722T094031Z
LAST-MODIFIED:20260226T084032Z
UID:10001525-1801042200-1801054800@glosprimarycare.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://glosprimarycare.co.uk/cpd-training-events/patients-behaving-badly-how-to-manage-them-effectively/2027-01-27
LOCATION:Zoom Online Platform
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270203T100000
DTEND;TZID=Europe/London:20270203T120000
DTSTAMP:20260514T094527
CREATED:20240722T094307Z
LAST-MODIFIED:20260224T092533Z
UID:10001515-1801648800-1801656000@glosprimarycare.co.uk
SUMMARY:HR Brief Bites 4: Managing underperforming staff: from informal steps to dismissal
DESCRIPTION:Frustrated by underperforming team members and unsure how to turn it around effectively? \nIn this workshop\, we address the crucial skill of effectively handling underperformance in the workplace. This concise yet comprehensive session is tailored for line managers\, covering essential strategies from initiating informal discussions to understanding the formalities of the dismissal process. We focus on providing practical tools and legal insights to help you confidently support staff improvement and make informed decisions when you need to progress to a formal process. \nThis short workshop will help you as a line manager to: \n\nKnow how to initiate informal discussions with staff\nUnderstand the legal framework you must follow\nLearn from the experts about tips and techniques to make the process as easy as possible.
URL:https://glosprimarycare.co.uk/cpd-training-events/hr-brief-bites-4-managing-underperforming-staff-from-informal-steps-to-dismissal-2/2027-02-03
LOCATION:Zoom Online Platform
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270302T103000
DTEND;TZID=Europe/London:20270302T123000
DTSTAMP:20260514T094527
CREATED:20240722T095111Z
LAST-MODIFIED:20260224T092740Z
UID:10001520-1803983400-1803990600@glosprimarycare.co.uk
SUMMARY:HR Brief Bites 7: Managing grievances effectively
DESCRIPTION:Ever felt uncertain about how to handle a team member’s grievance while staying legally compliant? \nLet’s be honest\, it’s never easy managing staff who are unhappy at work and if they raise a grievance then it can become even more challenging. \nThis workshop is tailored to provide you with essential insights into the legal aspects of grievance handling\, ensuring you’re always compliant and aware of the best practices. But more than that\, this workshop is about enhancing your communication and conflict resolution skills. It’s designed to help you navigate these tricky situations with confidence and empathy\, leading to a more positive work environment. \nThis short workshop will help you as a line manager to: \n\nFollow employment law best practice when managing grievances\nHave the confidence to manage a grievance\nLearn from the experts about tips and techniques to make the process as easy as possible.
URL:https://glosprimarycare.co.uk/cpd-training-events/hr-brief-bites-7-managing-grievances-effectively-2/2027-03-02
LOCATION:Zoom Online Platform
CATEGORIES:Practice Managers
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270303T100000
DTEND;TZID=Europe/London:20270303T120000
DTSTAMP:20260514T094527
CREATED:20240523T122422Z
LAST-MODIFIED:20260224T092149Z
UID:10001510-1804068000-1804075200@glosprimarycare.co.uk
SUMMARY:HR Brief Bites 1: Having courageous (difficult) conversations with your staff
DESCRIPTION:Aim\nDo you find yourself hesitating to address challenging issues with your team? Want to learn how to confidently and effectively handle difficult conversations as a line manager? \nDifficult conversations with employees are part and parcel of your role as a line manager. However\, it’s not always easy to know what to say and how to say it. As a result we often avoid having these conversations – which is never the best outcome. \nThis short workshop will help you as a line manager to: \n\nFollow good practice when conducting difficult conversations\nHave the confidence to tackle difficult issues\nMake sure the conversation is a success\, through preparation\, effectively managing the conversation and following up\n\nWho should attend the workshop\n\nManagers\, team leads and staff in a supervisory role within primary care
URL:https://glosprimarycare.co.uk/cpd-training-events/hr-brief-bites-1-having-courageous-difficult-conversations-with-your-staff/2027-03-03
LOCATION:Zoom Online Platform
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270310T100000
DTEND;TZID=Europe/London:20270311T160000
DTSTAMP:20260514T094527
CREATED:20241216T125645Z
LAST-MODIFIED:20260226T084337Z
UID:10001531-1804672800-1804780800@glosprimarycare.co.uk
SUMMARY:Managing for the First Time
DESCRIPTION:Aim\nThis two–day (or four half-day) workshop is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice\, explores the transition into a management role\, addresses the shift in relationships for people who have been promoted from within their own teams and creates an opportunity to share experiences\, ideas and approaches with others in a similar position. \nThis course aims to provide new managers with a comprehensive introduction to management\, developing and building skills and increasing the confidence of participants. \nWho should attend the workshop\n\nManagers\, team leads and staff in a supervisory role\, whether clinical or non-clinical.\n\nLearning outcomes\nBy the end of the two days (or four half-days) participants will have: \n\nIncreased their understanding of the transition into management\nIncreased their understanding of their role and responsibilities as a manager\nIncreased their self–awareness\nExplored different styles of management and be aware of their own approach\nUnderstood the importance of performance management and their role in it\nIdentified the management skills needed to carry out their role effectively and had the opportunity to practice some of these skills\nAppraised their existing management skills and have a plan for their ongoing development\nConsidered ways that the learning can be applied back at work\n\nWorkshop format\nA variety of training methods are used including direct input from the trainer\, structured activities in large and small groups and purposeful discussion. Zoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.  \nThis workshop can also be run in-house. Please email info@generalpracticetraining.co.uk and we will be pleased to chat to you.
URL:https://glosprimarycare.co.uk/cpd-training-events/managing-for-the-first-time-3/2027-03-10
LOCATION:Zoom Online Platform
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270318T093000
DTEND;TZID=Europe/London:20270318T130000
DTSTAMP:20260514T094527
CREATED:20240722T094031Z
LAST-MODIFIED:20260226T084032Z
UID:10001526-1805362200-1805374800@glosprimarycare.co.uk
SUMMARY:Patients behaving badly – how to manage them effectively
DESCRIPTION:Aim:\nEver replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult people and/or situations. Techniques learned are immediately applicable to your workplace. \nThis course shows participants how to achieve the win-win situation with their most challenging patients. \nWho should attend the workshop:\nAll non-clinical staff \nLearning outcomes:\nBy the end of the workshop participants will: \n– Understand why people may be difficult\n– Be able to recognise and diffuse a situation before it starts\n– Know how to choose when to be assertive\n– Have more confidence when dealing with difficult people\n– Have discussed situations you may face and how to deal with them in the future\n– Have practised behaviours language to be used\n– Know when to deal with the situation yourself\n– Know when to pass the difficult situation on \nWorkshop format:\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n– Management theory and research input from the trainer\n– Learning from our shared experiences\n– Small group work to discuss and share ideas
URL:https://glosprimarycare.co.uk/cpd-training-events/patients-behaving-badly-how-to-manage-them-effectively/2027-03-18
LOCATION:Zoom Online Platform
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20270330T100000
DTEND;TZID=Europe/London:20270330T130000
DTSTAMP:20260514T094527
CREATED:20250514T083239Z
LAST-MODIFIED:20260226T084634Z
UID:10001537-1806400800-1806411600@glosprimarycare.co.uk
SUMMARY:Managing Challenging Staffing Situations
DESCRIPTION:The aim of this workshop is to equip managers with the knowledge\, skills and strategies to effectively manage some of the more common challenging staffing situations that line managers encounter. During the workshop we will consider employees who are not performing in their role; employees with high levels of short-term absence; employees who are disruptive and employees who display a negative attitude. \nWho should attend the workshop\n\nTeam leaders\, line managers and supervisors\n\nLearning outcomes\nDuring the workshop we will cover: \n\nWhy we need to manage challenging situations\nHow to give effective feedback – a model that can be applied in any situation\nHow to identify an employee not performing in their role\nHow to start an informal performance management\nprocess\, using a Performance Improvement Plan\nHow to effectively manage employees with high levels of short-term absence\nWhat you can and cannot do as an employer\nManaging employees who are disruptive and display a negative attitude\nUnderstanding motivations\nApplying a ‘firm but fair’ management style\n\nWorkshop format\nThe format will be informal and participative – everyone has an important contribution to make to the discussions. \nA typical workshop will cover: \n\nManagement theory and research input from the trainer\nLearning from our shared experiences\nSmall group work to discuss and share ideas\n\nZoom joining instructions will be sent as part of the meeting invitations unless the organisation prefers to use its own video conferencing facility.  Copies of the slides will be sent out after each workshop. \nThis workshop can also be run in-house please email info@generalpracticetraining.co.uk and we will be pleased to chat to you.
URL:https://glosprimarycare.co.uk/cpd-training-events/managing-challenging-staffing-situations-5/2027-03-30
LOCATION:Zoom Online Platform
ORGANIZER;CN="General Practice Training Ltd":MAILTO:info@generalpracticetrainingltd.co.uk
END:VEVENT
END:VCALENDAR