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X-WR-CALDESC:Events for Gloucestershire Primary Care Workforce Centre
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DTSTART;TZID=Europe/London:20260604T133000
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UID:10001599-1780579800-1780592400@glosprimarycare.co.uk
SUMMARY:Effective Communication Skills   for Non-Clinical Staff
DESCRIPTION:➡️Introduction \nDuring the workshop participants have an opportunity to explore aspects of  communication related to triage and signposting and identify best practice for responding to their patients. \nLEARNING OUTCOMES: \nAt the end of the workshop\, you will:\n• Be able to apply appropriate communication skills when triaging or introducing signposting\n• Understand the importance of active listening and questioning\n• Have increased confidence and sensitivity in determining patient need both on the telephone and face to face\n• Understand more about patient expectations and how to manage these\n• Have discussed situations faced and have strategies to deal with them in future with more confidence\n• Have gained an understanding of the structure of a signposting conversation and appreciate the importance of patient care at each\nstage of the conversation\n• Have received tools and techniques to help respond to inappropriate behaviours and achieve a win-win outcome with your most challenging\npatients\n• Have considered your role in working as part of a pro-active and excellent team. \nSuitable for: Frontline reception / Care Navigation staff. \n💷Fees \nMembers £60 \nNon Members £105
URL:https://glosprimarycare.co.uk/cpd-training-events/effective-communication-skills-for-non-clinical-staff
LOCATION:Zoom Online Platform
CATEGORIES:Care Coordinators,Receptionists
ATTACH;FMTTYPE=image/jpeg:https://glosprimarycare.co.uk/wp-content/uploads/2026/05/Customer-Service.jpg
ORGANIZER;CN="Network for Practices Ltd":MAILTO:bookings@networkforpractices.co.uk
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