Customer Service/ Conflict Resolution Webinars for Reception and Admin colleagues - Gloucestershire Primary Care Workforce Centre

By popular demand and following the success of the Introduction to Conflict Resolution training provided at the Admin Away Days during Spring 2024, the Primary Care Training Hub will be running a further 1 hour virtual training session facilitated by Tory Brettell on Conflict Resolution and Customer Service Skills for Reception and Admin colleagues. The sessions will include the following:

How to communicate effectively to deliver excellent Patient service?
How to be an efficient and effective Reception team?
5 Dysfunctions of a team
Behaviour breeds behaviour
Attitude v Behaviour
Correct words and actions
Responding to Complaints (The 3 x R’s)
Listening skills
Emotional Intelligence
Generations at work; delivery is different!
Your personality counts!

The webinar is scheduled for Thursday 16th May, 13:00-14:00.

To register for a session please complete the form below.

Should you have any queries regarding these webinars please contact the training hub at glicb.pcwc@nhs.net

Conflict Resolution & Customer Service Skills Training 16th May 2024

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