It is well documented that sadly both verbal & physical abuse of medical staff is on the increase.
Resolve365 has partnered with Gloucestershire Primary Health Care Hub, to deliver ‘De-escalation & Personal Safety’ training to Doctor’s surgeries around the county.
The Training Hub competitively tendered for a professional partner to offer and deliver relevant practical training. Resolve365 are our chosen partner, because of the quality and experience they can bring to providing de-escalation and personal safety training, which is unique within the country. The workshops are interactive and is a mixture of both theory & practical.
The Resolve365 programme will equip staff with the necessary skills to handle conflict, confrontation, and aggression in an effective, caring, and appropriate manner.
When is the next Workshop taking place ?
Thursday 18th July 2024
- Venue: Dowty Sport & Social Club, Down Hatherley Lane, Down Hatherley, Gloucester, GL2 9QH
Refreshments and lunch will be provided, with plenty of free, accessible onsite parking
- Two Workshops will take place on this day:
| Workshop 1 | 18 July 2024 – Morning – 9am-12.15pm |
| Workshop 2 | 18 July 2024 – Afternoon – 1-4.15pm |
Details on how to register can be found at the foot of this web page.
Trigger Warnings:
Noting the sensitive nature of some elements of the training, please be aware that the workshop includes:
- some content individuals may find distressing.
- strong language and depictions of physical assault could be included, but not limited to demonstrations of likely scenarios, and videos.
- interactive elements so participants can put into practice the training.
Why is this training needed in Doctor’s Surgeries?
The need for this training in doctor’s surgeries is evident due to the concerning rise in verbal and physical abuse directed towards staff.
According to the BMJ (British Medical Journal) on a national level…
- There were 1068 violent incidents in Doctor Surgeries (2021-22)
What is the picture in Gloucestershire ?
The picture is similarly alarming. Survey carried out across 43 Gloucestershire practices (2022).
- All 43 practices had experienced verbal abuse (17 of the practices say the cases were 50+ in number).
- 9 practices have had to deal with physical abuse.
Benefits & Outcomes of the Training
- Allows staff to scale an appropriate response.
- Enables staff to manage risk more effectively.
- Enhances staff/patient relationship.
- Safer staff and patients.
- Builds self-confidence & resilience.
The Rationale behind the Resolve365 Training
The Resolve365 training will provide a comprehensive mental and physical approach to handling challenging and escalating situations. By introducing staff to a structured framework of understanding, the training will facilitate effective decision-making even in high-pressure situations.
This framework will enable staff to gauge the level of risk being faced and respond appropriately and proportionately.
Central to the training is prioritising the best and safest outcome for all parties involved.
How will the Training be delivered ?
The programmes will be delivered in 3 ways:
What have others had to say about the Training ?
Dr Jeremy Welch
‘Brilliant session! Bad stuff happens and sometimes it does not always happen to ‘other people’. Really interactive workshop and a must for all staff in contact with patients and the public. Looking after ourselves and our staff is something we often neglect as we are so busy trying to help others. Genuinely this could be the most important workshop you ever attend.’
Dr Jeremy Welch
Mythe Medical Practice, Tewkesbury
Feedback received from a practical workshop ran at the Gloucestershire Primary Care Training Hub Locum Event last year:
In December 2023, we had the pleasure of running a practical workshop at the Locum event late last year.
After the workshop:
- 98% of attendees said that they would be able to deal with confrontation in a more effective manner.
- 96% of attendees thought it very important for individual Doctors Surgeries to provide this training for all their staff.
‘Interactive session…very useful, thank you’
‘Really well presented, really useful & helpful techniques shown throughout’
‘Very well delivered, clear, relevant & interactive’
How do I book onto the Training ?
To complete a registration, to book on either one of the Workshops, please follow links below:
| Workshop 1 | 18 July 2024 – Morning – 9am-12.15pm | Link to Registration form |
| Workshop 2 | 18 July 2024 – Afternoon – 1-4.15pm | Link to Registration form |