We are always keen to hear from people regarding the services we offer. We strive to be open and transparent and receive feedback in a constructive way. All feedback will be treated confidentially and used to improve the services we offer.
If you would like to provide feedback, please use the form below. For ease of reference we categorize feedback as follows –
Compliment – an expression of satisfaction about the service we have offered or an experience you have had with a member of our team
Concern – a question or query raised in relation to our operation, the level of service we have provided, or lack thereof.
Complaint – an expression of dissatisfaction about our work or the service we have provided or an issue which had arisen that requires a resolution.
General Feedback – an idea or suggestion about the work we are doing, or something you feel we could do better.
Our Raising Concern and Feedback Policy can be reviewed here.
As part of Gloucestershire ICB, Complaints can also be escalated for management via the Formal Complaints policy, further information can be found here
Please note that by submitting this form you agree to us using the content for the purposes of improving our services. All feedback will be logged and processed in accordance with our policies. We will always seek to resolve concerns and complaints as quickly as possible and member of the team will be in contact in due course. If on review the matter is deemed to require resolution through the ICB formal complaints route, we will notify you accordingly.