Receptionists in General Practice (Masterclass online Course)
Practice Index has launched the ‘Receptionists in General Practice Masterclass’ an online course designed specifically for all GP receptionists, new and experienced.
The course covers the following subjects:
- Etiquette
- Confidentiality
- Personal-identifiable information
- Communication
- Telephone skills
- Dealing with challenging behaviour
- Difficult patients
- Conflict resolution
- Complaints
- Health and safety
- Disability awareness
More details on the above subjects can be seen here.
To access the course click here