Care Navigation Training Programme

Care navigation training – register your nominated member of staff

Training overview

These sessions are designed to equip learners to effectively communicate with patients and the multi-disciplinary team, guiding them to the most relevant clinician or local services based on patient needs.

Both foundation and advanced level skills training are available.

Foundation training is open to everyone to those in reception and care navigator roles who are involved in triaging requests to develop a strong understanding of care navigation.

Dates for Foundation Modules:

Foundation Module 1
DateTime
08 January 202409:30 to 12:00
16 January 202410:30 to 13:00
24 January 202412:30 to 15:00
01 February 202414:00 to 16:30
05 February 202410:30 to 13:00
13 February 202412:30 to 15:00
21 February 202414:00 to 16:30
29 February 202409:30 to 12:00
04 March 202412:30 to 15:00
12 March 202414:00 to 16:30
20 March 202409:30 to 12:00
28 March 202410:30 to 13:00
Foundation Module 2
DateTime
10 January 202412:30 to 15:00
18 January 202414:00 to 16:00
22 January 202409:30 to 12:00
30 January 202410:30 to 13:00
07 February 202414:00 to 16:30
15 February 202409:30 to 12:00
19 February 202410:30 to 13:00
27 February 202412:30 to 15:00
06 March 202409:30 to 12:00
14 March 202410:30 to 13:00
18 March 202412:30 to 15:00
26 March 202414:00 to 16:30

Advanced training is open to those already embedded in this role, or have undertaken other training, to enhance their knowledge and skills and to help implement this training into their practice/PCN.

Dates for Advanced Modules:

Advanced Module 1
DateTime
17 January 202412:30 to 15:00
25 January 202414:00 to 16:30
29 January 202409:30 to 12:00
06 February 202412:30 to 15:00
14 February 202414:00 to 16:30
22 February 202409:30 to 12:00
26 February 202410:30 to 13:00
05 March 202414:00 to 16:30
13 March 202409:30 to 12:00
21 March 202410:30 to 13:00
25 March 202412:30 to 15:00
Advanced Module 2
DateTime
11 January 202414:00 to 16:30
15 January 202409:30 to 12:00
23 January 202410:30 to 13:00
31 January 202412:30 to 15:00
08 February 202409:30 to 12:00
12 February 202410:30 to 13:00
20 February 202412:30 to 15:00
28 February 202414:00 to 16:30
07 March 202410:30 to 13:00
11 March 202412:30 to 15:00
19 March 202414:00 to 16:30
27 March 202409:30 to 12:00

Learning Transfer session

Duration: One-hour session

This final session encourages all learners, both from foundation and advanced training, to come together, reflect on their learning, review progress, and consider next steps. It’s suitable for both experienced care navigators and those new to care navigation.

Knowledge Transfer/Learning Transfer
DateTime
08 January 202412:30 to 13:30
17 January 202410:30 to 11:30
23 January 202412:30 to 13:30
29 January 202410:30 to 11:30
07 February 202412:30 to 13:30
13 February 202410:30 to 11:30
22 February 202412:30 to 13:30
26 February 202412:30 to 13:30
06 March 202410:30 to 11:30
12 March 202412:30 to 13:30
21 March 202410:30 to 11:30
26 March 202410:30 to 11:30

For more details about the levels of training and to complete a registration form, please click here

Requirements

To ensure effective training, learners must have access to a camera and microphone on their device for interaction and participation. Please check devices in advance. Smartphones are not recommended due to screen size.

Please provide dedicated time and a distraction-free environment for training.

If a learner joins without a working camera or microphone, they may need to reschedule.

Registration timeline

ActivityTimeline
Nomination submittedPlease expect your registration to be picked up within 24hrs (business days).
Registration confirmed to nominatorPlease expect a confirmation letter to be issued within 48hrs (business days).
Course materials and training session teams link sent to delegatePlease expect this to be sent 7 calendar days prior to the training.
If not receipted in line with the above, please contact pclearning@capita.com as soon as possible.

More information


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