Care navigation training – register your nominated member of staff
Training overview
These sessions are designed to equip learners to effectively communicate with patients and the multi-disciplinary team, guiding them to the most relevant clinician or local services based on patient needs.
Both foundation and advanced level skills training are available.
Foundation training is open to everyone to those in reception and care navigator roles who are involved in triaging requests to develop a strong understanding of care navigation.
Dates for Foundation Modules:
| Foundation Module 1 | |
| Date | Time |
| 08 January 2024 | 09:30 to 12:00 |
| 16 January 2024 | 10:30 to 13:00 |
| 24 January 2024 | 12:30 to 15:00 |
| 01 February 2024 | 14:00 to 16:30 |
| 05 February 2024 | 10:30 to 13:00 |
| 13 February 2024 | 12:30 to 15:00 |
| 21 February 2024 | 14:00 to 16:30 |
| 29 February 2024 | 09:30 to 12:00 |
| 04 March 2024 | 12:30 to 15:00 |
| 12 March 2024 | 14:00 to 16:30 |
| 20 March 2024 | 09:30 to 12:00 |
| 28 March 2024 | 10:30 to 13:00 |
| Foundation Module 2 | |
| Date | Time |
| 10 January 2024 | 12:30 to 15:00 |
| 18 January 2024 | 14:00 to 16:00 |
| 22 January 2024 | 09:30 to 12:00 |
| 30 January 2024 | 10:30 to 13:00 |
| 07 February 2024 | 14:00 to 16:30 |
| 15 February 2024 | 09:30 to 12:00 |
| 19 February 2024 | 10:30 to 13:00 |
| 27 February 2024 | 12:30 to 15:00 |
| 06 March 2024 | 09:30 to 12:00 |
| 14 March 2024 | 10:30 to 13:00 |
| 18 March 2024 | 12:30 to 15:00 |
| 26 March 2024 | 14:00 to 16:30 |
Advanced training is open to those already embedded in this role, or have undertaken other training, to enhance their knowledge and skills and to help implement this training into their practice/PCN.
Dates for Advanced Modules:
| Advanced Module 1 | |
| Date | Time |
| 17 January 2024 | 12:30 to 15:00 |
| 25 January 2024 | 14:00 to 16:30 |
| 29 January 2024 | 09:30 to 12:00 |
| 06 February 2024 | 12:30 to 15:00 |
| 14 February 2024 | 14:00 to 16:30 |
| 22 February 2024 | 09:30 to 12:00 |
| 26 February 2024 | 10:30 to 13:00 |
| 05 March 2024 | 14:00 to 16:30 |
| 13 March 2024 | 09:30 to 12:00 |
| 21 March 2024 | 10:30 to 13:00 |
| 25 March 2024 | 12:30 to 15:00 |
| Advanced Module 2 | |
| Date | Time |
| 11 January 2024 | 14:00 to 16:30 |
| 15 January 2024 | 09:30 to 12:00 |
| 23 January 2024 | 10:30 to 13:00 |
| 31 January 2024 | 12:30 to 15:00 |
| 08 February 2024 | 09:30 to 12:00 |
| 12 February 2024 | 10:30 to 13:00 |
| 20 February 2024 | 12:30 to 15:00 |
| 28 February 2024 | 14:00 to 16:30 |
| 07 March 2024 | 10:30 to 13:00 |
| 11 March 2024 | 12:30 to 15:00 |
| 19 March 2024 | 14:00 to 16:30 |
| 27 March 2024 | 09:30 to 12:00 |
Learning Transfer session
Duration: One-hour session
This final session encourages all learners, both from foundation and advanced training, to come together, reflect on their learning, review progress, and consider next steps. It’s suitable for both experienced care navigators and those new to care navigation.
| Knowledge Transfer/Learning Transfer | |
| Date | Time |
| 08 January 2024 | 12:30 to 13:30 |
| 17 January 2024 | 10:30 to 11:30 |
| 23 January 2024 | 12:30 to 13:30 |
| 29 January 2024 | 10:30 to 11:30 |
| 07 February 2024 | 12:30 to 13:30 |
| 13 February 2024 | 10:30 to 11:30 |
| 22 February 2024 | 12:30 to 13:30 |
| 26 February 2024 | 12:30 to 13:30 |
| 06 March 2024 | 10:30 to 11:30 |
| 12 March 2024 | 12:30 to 13:30 |
| 21 March 2024 | 10:30 to 11:30 |
| 26 March 2024 | 10:30 to 11:30 |
For more details about the levels of training and to complete a registration form, please click here
Requirements
To ensure effective training, learners must have access to a camera and microphone on their device for interaction and participation. Please check devices in advance. Smartphones are not recommended due to screen size.
Please provide dedicated time and a distraction-free environment for training.
If a learner joins without a working camera or microphone, they may need to reschedule.
Registration timeline
| Activity | Timeline |
| Nomination submitted | Please expect your registration to be picked up within 24hrs (business days). |
| Registration confirmed to nominator | Please expect a confirmation letter to be issued within 48hrs (business days). |
| Course materials and training session teams link sent to delegate | Please expect this to be sent 7 calendar days prior to the training. |
More information
- If you have any questions not answered here about the content please email carenavigationtraining@england.nhs.uk.
- If you have any questions not answered here about your booking please email pclearning@capita.com.