Aim: Ever replayed that conversation and wished you had handled it better? This workshop will look at practical techniques to help you achieve successful and positive outcomes with those difficult ...
Aim This two–day (or four half-day) workshop is aimed at anyone who has recently taken up their first management position. It provides a blend of theory and practice, explores the transition into a management role, addresses ...
➡️During the workshop participants have an opportunity to explore aspects of communication related to triage and signposting and identify best practice for responding to their patients Learning Outcomes: At the ...
Aim All managers should have a good level of understanding of the HR skills needed for managing the employee journey and ensuring employee engagement. This course aims to equip managers ...
Aim The dreaded appraisal reviews are coming around again! Let’s take the fear and hard work away and make all appraisals a positive and developmental experience. The aims of this ...
The aim of this workshop is to equip managers with the knowledge, skills and strategies to effectively manage some of the more common challenging staffing situations that line managers encounter. ...
➡️Introduction: One in four people in the UK will experience a mental health condition this year, according to Mind. Given these statistics, it is very likely that you, as a ...
Want to accurately calculate annual leave for different types of staff, including part-time and casual workers? In this workshop we delve into the intricacies of managing annual leave within the ...
The aim of this course is to refresh your telephone skills to ensure that you represent your organisation with professionalism. The workshop helps you brush up on your telephone answering ...
Aim This workshop will empower you with a solid understanding and practical application of three fundamental aspects of leadership: personal, team, and task leadership. Through interactive sessions, you will learn ...
