Handling difficult situations with compassion – eLearning programme
Handling difficult situations with compassion – e-learning programme
NHSE advises the award nominated programme “Handling difficult situations – Caring for yourself and others with compassion” is now available to colleagues in patient-facing, frontline roles across all sectors of the NHS. These e-learning modules, available for free, aims to help upskill colleagues in how to handle difficult situations with compassion, using appropriate communication techniques and active listening skills,The skills learnt in the training can be used in a wide range of difficult situations, including where patients may present in a challenging or distressed manner, during instances of uncivil behaviour or when speaking about difficult topics of conversation.
This e-learning can be accessed via the NHS Learning Hub where you will need to log in to, or register.