Primary Care Development Pathway - Gloucestershire Primary Care Workforce Centre

Practical development for your practice team — designed for the real world of primary care.

Primary care is under more pressure than ever — growing demand, workforce gaps, increased patient complexity, and limited time for staff development. We know that practices want to build on the confidence of their teams, support consistent communication, and enable their staff to grow skills – all of which contribute to a positive experience for your patient population.

Noting this, Gloucestershire Primary Care Training hub are collaborating with The Development People to fund and launch‘The Primary Care Development Pathway’.

This Development Pathway offers practical, engaging development and has been designed with administrative colleagues at the heart. We would however, welcome the attendance of all of the practice team (operational or clinical). It is designed to build capability, consistency, and confidence in role now, and in the future.

Whether your team members are new in post or more experienced, want to stay in their current role or progress their career, the Development Pathway will offer something for all.

For the first year of launch, the programme will be provided Free of Charge to participants. We therefore strongly encourage attendance.

Further details will follow shortly, but in summary the Development Pathway will:

• Strengthen team confidence, skills and resilience
• Support and retain valuable staff
• Provide practical tools and approaches that work in busy primary care environments
• Reduce time pressures on managers by building capability within teams
• Improve patient experience through clearer communication and empowered staff
• Embed learning through line manager support and follow-up resources
• Foster a culture of growth, ownership and wellbeing across the practice

The programme launched in April 2026 – there’s the opportunity to join short (20min) webinars to find out more on Wednesday 13th May, 09:30-09:50 and Wednesday 3rd June, 09:30-09:50 to register for a webinar please click here

Presentation slides from the webinar can be viewed here

Spaces are limited so we would advise booking on to the workshops asap to secure your or your teams place.

All of the Spring/Summer dates for the workshops are now open to book!! Please register using the booking forms below.

Confident & Positive Patient Communication in Primary Care

This practical workshop helps primary care teams understand how NHS changes and rising patient expectations affect everyday patient interactions. Participants explore how perceptions, assumptions and the impact of change can influence communication and patient experience. The session explores practical skills such as positive language, empathy and assertiveness to help staff communicate clearly, guide patients effectively and hold boundaries professionally.

Attendees of this workshop have rated it 5/5 “Excellent” – “I Really enjoyed the workshop on Positive Communication , the staff were professional and very polite , I found the course very useful not only in the workplace but in everyday life, staying positive , smiling when speaking makes all the difference . I look forward to more courses to come!!”

Mindset Matters

Developing mindset strategies and new habits that enhance patients’ experiences by increasing confidence and staying calm under pressure. We introduce practical tools to help staff pause, choose their response and reflect on what works.

Attendees of this workshop have rated it 5/5 “Excellent”

Managing Challenging Conversations

Gives staff a practical, realistic understanding of what drives conflict and why difficult behaviours can arise in a pressured healthcare environment. We explore the CHIMP model, emotional triggers and the patterns that tend to escalate situations. Using simple, structured tools, participants learn how to communicate clearly, maintain professionalism and support patients through challenging moments without absorbing all the emotion themselves.

As a reminder, for the first year of launch, the programme will be provided Free of Charge to participants. We therefore strongly encourage attendance.

To register for a ‘Confident & Positive Communication in Primary Care’ workshop please complete the form below.

Confident & Positive Patient Communication in Primary Care – Primary Care Development Programme

Name(Required)

Email address(Required)

Role(Required)

Practice(Required)

Which date would you like to attend?(Required)

The Equality Act 2010 protects people against discrimination on the grounds of their age. Please indicate DOB below. Please leave blank if you would prefer not to answer.

The Equality Act 2010 protects people against discrimination on the grounds of their sex. Please indicate your gender below, or put prefer not to answer.

The Equality Act 2010 protects people who are married or in a civil partnership. Please indicate your marital status below:

The Equality Act 2010 protects bisexual, gay, heterosexual and lesbian people from discrimination on the grounds of their sexual orientation. Which of the following options best describes yourself:

The Equality Act 2010 protects people against discrimination on the grounds of their race which includes colour, nationality, ethnic or national origin. Please indicate your ethnic origin below:

The Equality Act 2010 protects people against discrimination on the grounds of their religion or belief, including a lack of any belief. Please indicate your religion or belief

The Equality Act 2010 protects disabled people – including those with long term health conditions, learning disabilities and so called "hidden" disabilities such as dyslexia. Further information regarding the definition of disability can be found here: https://www.gov.uk/definition-of-disability-under-equality-act-2010. Do you consider yourself to have a disability?

To register for a ‘Mindset Matters’ workshop please complete the form below.

Mindset Matters – Primary Care Development Programme

Name(Required)

Email address(Required)

Role(Required)

Practice(Required)

Which date would you like to attend?(Required)

The Equality Act 2010 protects people against discrimination on the grounds of their age. Please indicate DOB below. Please leave blank if you would prefer not to answer.

The Equality Act 2010 protects people against discrimination on the grounds of their sex. Please indicate your gender below, or put prefer not to answer.

The Equality Act 2010 protects people who are married or in a civil partnership. Please indicate your marital status below:

The Equality Act 2010 protects bisexual, gay, heterosexual and lesbian people from discrimination on the grounds of their sexual orientation. Which of the following options best describes yourself:

The Equality Act 2010 protects people against discrimination on the grounds of their race which includes colour, nationality, ethnic or national origin. Please indicate your ethnic origin below:

The Equality Act 2010 protects people against discrimination on the grounds of their religion or belief, including a lack of any belief. Please indicate your religion or belief

To Register for a ‘Managing Challenging Conversations’ workshop please complete the form below.

Managing Challenging Conversations- Primary Care Development Programme

Name(Required)

Email address(Required)

Role(Required)

Practice(Required)

Which date would you like to attend?(Required)

The Equality Act 2010 protects people against discrimination on the grounds of their age. Please indicate DOB below. Please leave blank if you would prefer not to answer.

The Equality Act 2010 protects people against discrimination on the grounds of their sex. Please indicate your gender below, or put prefer not to answer.

The Equality Act 2010 protects people who are married or in a civil partnership. Please indicate your marital status below:

The Equality Act 2010 protects bisexual, gay, heterosexual and lesbian people from discrimination on the grounds of their sexual orientation. Which of the following options best describes yourself:

The Equality Act 2010 protects people against discrimination on the grounds of their race which includes colour, nationality, ethnic or national origin. Please indicate your ethnic origin below:

The Equality Act 2010 protects people against discrimination on the grounds of their religion or belief, including a lack of any belief. Please indicate your religion or belief

Leadership Development Pathway – Coming Soon!!!

The Leadership Development Pathway will be launching this summer! The pathway is designed to support aspirational, operational, and strategic leaders in general practice, and will offer workshops including ‘Strategic Leadership: Future Planning’ and ‘Strategic Leadership Through Performance Insight,’, and much more – all designed you the tools and knowledge to build on your current skills and equip yourself and your teams for the future. To register your interest and find out more about these development opportunities please complete the form below.

Leadership Development Pathway – EOI

Name(Required)

Email address(Required)

Role(Required)

Practice(Required)

Please let us know any topics you would particularly like to see included within the Leadership Development Pathway(Required)