When: Tuesday 29^th September, 09:30-12:00 via Zoom

Where: This workshop is being held virtually via Zoom

About the workshop: Gives practical, realistic understanding of what drives conflict and why difficult behaviours can arise in a pressured healthcare environment. We explore the CHIMP model, emotional triggers and the patterns that tend to escalate situations. Using simple, structured tools, participants learn how to communicate clearly, maintain professionalism and support patients through challenging moments without absorbing all the emotion themselves.

Cost: Free

Should you have any queries regarding this workshop please contact glicb.pcwc@nhs.net